Returns & Exchanges

At edenrobe, we strive to provide a seamless shopping experience and offer a hassle-free 10-day return and exchange policy for all unworn items with original tags. Whether you shopped online or at one of our retail outlets across Pakistan, we are committed to ensuring your complete satisfaction with every purchase.

Return Process

• 1.
  Initiate the Request

  Contact our customer support team via email or WhatsApp within 10 days of delivery, providing your order number and the reason for the return or exchange.

• 2.
  Quality Inspection

  Ensure the item is in its original condition, unwashed, and with all tags attached; our team will review your request and provide a return authorization code.

• 3.
  Pack and Ship

  Securely pack the product in its original packaging and send it back to our designated warehouse address using a traceable courier service of your choice.

• 4.
  Refund or Replacement

  Once your returned item passes our quality check, we will issue a digital store credit voucher or dispatch your exchanged product within 5-7 working days.